The contract between Provantix and your organization.
Effective date: 1 November 2026
These Terms of Service ("Terms") form a contract between Versalence Infocomm Private Limited, a private limited company incorporated in India in 2024 (CIN U58201KA2024PTC188100; GST 29AAKCV1471F1Z4), with its registered office at Smart Avenue, 80 Feet Rd, Michael Palaya, Indiranagar, Bengaluru, Karnataka – 560038, India ("Provantix", "we", "us"), and the organization that accepts them ("Customer", "you"). They govern access to and use of the Provantix agent-telemetry platform, including the web application at app.provantix.tech, the API, the SDKs, and any connector software (the "Service").
By creating an organization, requesting early access, or otherwise using the Service, you accept these Terms on behalf of the organization you represent, and you warrant that you are authorized to do so.
1.1. Provantix receives telemetry about AI agents that act inside your organization — actions, identities, and the joins between them — and packages that record into attributable, verifiable evidence.
1.2. We provide the Service on a subscription basis (the "Subscription"). Plan limits (agents, connectors, retention) are those shown in the Service's billing screen or stated in an order form signed by both parties.
1.3. We may update the Service, including these Terms, with reasonable notice. Material changes to these Terms are notified at least 30 days in advance, and continued use after the notice period constitutes acceptance.
2.1. You control who joins your organization. Administrators can invite members, issue ingestion keys, and configure single sign-on. You are responsible for everything done under your organization, including with its API keys.
2.2. Access credentials must be kept confidential. Notify us promptly at [email protected] if you suspect misuse of an account or ingestion key.
2.3. We may suspend access without prior notice where we reasonably believe the Service is being used unlawfully or in a way that endangers other customers, and we will tell you as soon as the law allows.
You will not, and will not permit anyone acting on your behalf to:
4.1. "Customer Data" means all data you or your agents submit to the Service, including telemetry, identity mappings, and configuration. You retain all rights in Customer Data.
4.2. We process Customer Data only to provide and secure the Service, per the Data Processing terms in our Privacy Policy and any data processing addendum ("DPA") executed with us. Request a DPA at [email protected].
4.3. You are the controller of Customer Data and are responsible for having a lawful basis for it, including any employee-monitoring obligations (notice, consultation, or consent) that apply where you operate.
4.4. On termination or expiry of the Subscription, you can export Customer Data in a machine-readable form for 30 days. After that window we delete Customer Data within 30 days, except records we must retain by law. If the Subscription lapses for non-payment (6.2), Customer Data is deleted 30 days after the lapse and the organization account 45 days after, unless the outstanding amount is paid before then.
5.1. The Service produces records, exports, and reports ("Outputs") from Customer Data.
5.2. Outputs are an evidentiary aid, not a legal opinion. You are responsible for deciding whether and how to rely on them, including in audits, investigations, or disputes.
5.3. Except where a signed order form says otherwise, the Service is provided "as is". Nothing in these Terms excludes liability that cannot be excluded by law.
6.1. Fees are billed monthly in advance through our payment provider (Razorpay) and are non-refundable except as these Terms, the Refund and Cancellation Policy at https://provantix.tech/refunds, or an order form states.
6.2. If a renewal payment fails, we stop accepting new telemetry for your organization while our payment provider retries the charge. Your account, existing records and exports remain available, and telemetry is accepted again once the payment succeeds. If the retries end without payment, the Subscription lapses and the deletion timeline in 4.4 applies. Unpaid amounts accrue interest at 1% per month.
6.3. Prices are exclusive of taxes; you bear applicable taxes other than our income tax.
7.1. Each party will protect the other's confidential information with at least reasonable care and use it only to perform these Terms.
7.2. Our security measures are described at https://provantix.tech/security. We will notify you without undue delay on becoming aware of a personal-data breach affecting your organization.
8.1. These Terms run from acceptance until the Subscription ends.
8.2. Either party may terminate for material breach that is not cured within 30 days of written notice. You may cancel the Subscription at the end of any billing period, as described in the Refund and Cancellation Policy.
8.3. Organization offboarding follows the export and deletion windows in 4.4. On written request we confirm deletion of your organization's data within a reasonable time.
9.1. To the maximum extent permitted by law, each party's aggregate liability arising out of these Terms is capped at the fees paid or payable in the 12 months preceding the event giving rise to the claim.
9.2. Neither party is liable for indirect or consequential loss, loss of profit, or loss of goodwill. The cap in 9.1 does not apply to a party's breach of its confidentiality obligations or to willful misconduct; for those, liability is capped at twice the fees paid or payable in the 12 months preceding the event.
These Terms are governed by the laws of India, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, unless mandatory law gives you another forum.
Versalence Infocomm Private Limited, Smart Avenue, 80 Feet Rd, Michael Palaya, Indiranagar, Bengaluru, Karnataka – 560038, India. CIN U58201KA2024PTC188100. GST 29AAKCV1471F1Z4.